Terms of Use
Last Updated: October 27, 2026
These Terms of Use ("Terms") govern your access to and use of the Certainti.ai website, platform, applications, and related services (collectively, the "Services"). The Services are operated by Certainti.ai ("Certainti," "we," "our," or "us").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.
1. Access to the Services
We provide access to our website and, where applicable, technology and business services designed to support information processing, research, analysis, and professional workflows.
Some features may require registration, authorization, a subscription, or a separate customer agreement. We may update, modify, or discontinue features from time to time, subject to applicable law and contractual commitments.
2. Eligibility and Authorized Use
You must have the legal capacity to enter into a binding agreement and be legally permitted to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to act on its behalf.
You agree to provide accurate information when registering or communicating with us and to keep relevant account information current.
3. Account Security
If your use of the Services requires an account, you are responsible for safeguarding your login credentials and taking reasonable steps to prevent unauthorized access.
You must notify us promptly if you become aware of unauthorized account access, compromised credentials, or suspected misuse. We may take reasonable steps to secure accounts or systems where necessary.
4. Acceptable Use
You agree not to use the Services to:
- Violate applicable laws, regulations, or third-party rights.
- Access systems, accounts, information, or restricted features without authorization.
- Interfere with the security, availability, or proper operation of the Services.
- Upload malware, malicious code, or other harmful content.
- Scrape, harvest, or extract data through unauthorized automated means.
- Reverse engineer or attempt to discover source code or underlying systems, except where prohibited by law.
- Circumvent security controls, authentication mechanisms, or usage restrictions.
- Impersonate another person or misrepresent your identity or authority.
- Infringe intellectual property, privacy, confidentiality, or other legal rights.
- Use the Services to facilitate fraud, deception, or unlawful activity.
We may investigate suspected violations and restrict or suspend access when reasonably necessary to protect the Services, users, or third parties, subject to applicable law.
5. User-Submitted Content
You may provide documents, text, records, business information, or other materials through the Services ("User Content").
You retain ownership of your User Content. You grant Certainti permission to host, process, transmit, and use it only as reasonably necessary to provide, maintain, secure, and support the Services, comply with legal obligations, and perform other activities authorized by you or permitted under applicable agreements and law.
You are responsible for ensuring that you have the necessary rights and permissions to submit User Content and authorize its processing. You must not submit information unlawfully or disclose confidential information without appropriate authorization.
6. Artificial Intelligence Features
Certain Services may use artificial intelligence, machine learning, automation, or other computational technologies to process information, analyze records, generate outputs, or support professional workflows.
AI-generated outputs may contain errors, omissions, or inaccurate information. Results may vary depending on the information provided and the technology used.
You are responsible for reviewing and verifying outputs before relying on them or using them to make decisions. Unless expressly agreed otherwise in writing, outputs do not constitute legal, tax, accounting, financial, or other professional advice.
We do not guarantee that outputs will be accurate, complete, unique, or suitable for a particular purpose.
7. Intellectual Property
The Services, including their software, design, branding, text, graphics, documentation, and underlying technology, are owned by or licensed to Certainti and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purposes. You may not reproduce, distribute, modify, sell, or commercially exploit our intellectual property without authorization, except as permitted by law.
You retain ownership of your User Content, subject to any third-party rights and the limited permissions necessary for us to provide the Services.
8. Third-Party Services
Our Services may include links to or integrations with third-party websites, software, APIs, hosting providers, or other technologies.
Third-party services may be subject to separate terms and privacy policies. Except where required by law or expressly agreed in writing, we are not responsible for third-party services that we do not control.
9. Fees and Subscriptions
Certain Services may require payment or a subscription. Applicable fees, billing arrangements, renewal terms, cancellation procedures, and refund conditions will be disclosed at purchase or in a separate written agreement.
You agree to pay the fees applicable to the Services you purchase. Any changes to pricing or subscription terms will be handled in accordance with the applicable agreement and law.
10. Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using the Services, you acknowledge that you have had the opportunity to review that policy.
You are responsible for ensuring that any personal information you submit is provided lawfully and that you have the necessary authority to do so.
11. Service Availability
We aim to maintain reliable access to the Services but do not guarantee uninterrupted or error-free operation. Access may be affected by maintenance, technical issues, security incidents, third-party outages, or other circumstances.
We may temporarily restrict access when reasonably necessary to maintain, secure, or improve the Services, subject to any applicable contractual commitments.
12. Disclaimers
To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis, except for express warranties contained in an applicable written agreement.
We do not guarantee that the Services will meet every requirement, operate without interruption, or produce specific results. Nothing in these Terms excludes rights or warranties that cannot legally be excluded.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Certainti and its officers, employees, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Services.
To the fullest extent permitted by law, our aggregate liability will not exceed the amount you paid directly to Certainti for the specific Services giving rise to the claim during the twelve months preceding the event giving rise to liability, subject to any different terms in an applicable written agreement.
These limitations do not apply to liability that cannot lawfully be excluded or limited.
14. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate access where reasonably necessary to address material violations of these Terms, security risks, unlawful activity, or other circumstances requiring action.
Where appropriate and legally permitted, we will provide notice and a reasonable opportunity to address a violation. Separate subscription or customer agreements may establish additional termination procedures.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on this page with a revised date. Where required by law, we will provide additional notice or obtain consent.
Continued use of the Services after revised Terms become effective constitutes acceptance where legally effective. If you do not agree to the changes, you must discontinue use of the affected Services.
16. Governing Law
These Terms are intended to be governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise.
Subject to mandatory legal requirements, disputes arising out of or relating to these Terms will be brought before the state or federal courts located in Delaware.
17. General Provisions
Entire agreement: These Terms, our Privacy Policy, and any applicable additional terms or written agreements govern your use of the relevant Services.
Severability: If a provision is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
No waiver: Failure to enforce a provision does not waive the right to enforce it later.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent, except where prohibited by law.
18. Contact Us
If you have questions about these Terms of Use, please contact us:
Certainti.ai
Email: info@certainti.ai
Address: 251 Little Falls Drive, County of New Castle, Wilmington, Delaware 19808, USA