Privacy Policy

Last Updated: October 27, 2026

At Certainti.ai ("Certainti," "we," "our," or "us"), we are committed to respecting your privacy and protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our platform, or interact with our services (collectively, the "Services").

By accessing our website or using our Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate.

1. Information We Collect

The information we collect depends on how you interact with our website and Services. It may include the following categories:

Information You Provide

Name, business email address, telephone number, company name, job title, and other contact details.
Information submitted through contact forms, consultation requests, demonstrations, or other inquiries.
Account registration details and information necessary to authenticate authorized users.
Business, financial, technical, project, research, or other records that customers choose to submit or connect to our Services.
Communications, feedback, support requests, and other information you voluntarily provide.

Information Collected Automatically

When you visit our website or use our Services, certain technical information may be collected automatically, including:

IP address and general location derived from it.
Browser type, operating system, device information, and technical identifiers.
Pages visited, referring websites, dates and times of visits, and interactions with our website.
Usage information, diagnostic data, and security logs associated with access to our Services.
Cookie identifiers and similar technologies, where enabled.

2. How We Use Information

We may use information collected through our Services for the following purposes:

To provide, operate, maintain, and support our website, platform, and related services.
To respond to inquiries, schedule demonstrations, communicate with customers, and provide requested information.
To configure, administer, and improve our technology, workflows, and service functionality.
To analyze usage patterns and improve website performance and user experience.
To maintain platform integrity, authenticate users, detect suspicious activity, and prevent fraud, misuse, or unauthorized access.
To send service-related notices and, where permitted, relevant business communications.
To comply with applicable laws, regulations, legal obligations, and enforceable requests.
To protect our rights, property, personnel, customers, and Services.

3. Customer Data and Business Information

Depending on the Services used, customers may provide business records, project documentation, financial information, research records, or other materials for processing through our platform.

We process such information as necessary to provide the applicable Services, follow customer instructions where applicable, maintain security, troubleshoot issues, and meet legal obligations.

Customers are responsible for ensuring that they have the necessary rights, permissions, and legal basis to provide information to us and authorize its processing. Customers should avoid submitting personal or confidential information that is not necessary for the intended service.

Where applicable, additional customer agreements, service terms, or data processing agreements may govern how customer data is handled. Those agreements will apply to the extent they specifically address the relevant processing activities.

4. Artificial Intelligence and Automated Processing

Certain Services may use artificial intelligence, machine learning, automation, or other computational technologies to analyze information, organize records, generate outputs, or support business workflows.

Information submitted to these features may be processed as necessary to provide the requested functionality. The information involved, the applicable safeguards, and the role of third-party technology providers may vary depending on the product and configuration used.

Customers should consult applicable product documentation and contractual terms for details concerning data processing, retention, model training, and available configuration options.

5. Cookies and Similar Technologies

Our website and Services may use cookies, pixels, local storage, and similar technologies to support essential functionality, maintain sessions, understand website usage, and improve performance.

Depending on the tools enabled on our website, these technologies may include:

Essential cookies: Used to support website operation, security, and core functionality.
Analytics cookies: Used to understand website traffic and visitor interactions.
Preference cookies: Used to remember settings and improve the browsing experience.

You may be able to manage cookies through your browser settings or any cookie preference tool made available on our website. Disabling certain cookies may affect some website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

6. How We Share Information

We do not sell personal information for money. We may disclose information in the following circumstances, subject to applicable law and relevant agreements:

Service providers: Hosting providers, infrastructure vendors, analytics providers, communications platforms, security providers, and other vendors that help us operate our Services.
Technology providers: Third-party providers involved in hosting, data processing, artificial intelligence, or integrations, where necessary to deliver the requested functionality.
Business and professional advisers: Legal, accounting, auditing, insurance, and other professional advisers when reasonably necessary.
Legal and regulatory purposes: Where disclosure is required by law, legal process, or a valid request from a competent authority.
Business transactions: In connection with a proposed or completed merger, acquisition, financing, restructuring, or sale of relevant business assets, subject to applicable protections.
With your direction or consent: Where you request or authorize a disclosure.

We seek to limit disclosures to information reasonably necessary for the relevant purpose and, where appropriate, require service providers to protect information and use it only for authorized purposes.

7. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide the Services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of the relationship, customer agreements, technical requirements, and applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.

The safeguards appropriate to a particular service may include access controls, authentication measures, encryption, monitoring, and security procedures, depending on the system and configuration involved.

No method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, and users should take appropriate steps to protect their accounts, credentials, and devices.

9. International Data Transfers

Depending on where you are located and how our Services are delivered, information may be processed or stored in countries other than your own.

Where information is transferred internationally, we will take steps required by applicable law to support appropriate safeguards for that transfer. The locations and arrangements involved may depend on the service, hosting configuration, and third-party providers used.

10. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions and retention obligations.
Request restrictions on, or object to, certain processing activities where applicable.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format, where legally available.
Opt out of marketing communications by following the unsubscribe instructions in those messages.
Exercise any additional rights provided by applicable privacy legislation.

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding. Certain requests may be limited by applicable laws, contractual obligations, or legitimate record-retention needs.

11. Third-Party Websites and Services

Our website or platform may contain links to third-party websites, applications, or services. Those third parties may have their own privacy policies and data handling practices.

We are not responsible for the privacy practices or content of third-party services that we do not control. We encourage you to review their privacy policies before providing information directly to them.

12. Children's Privacy

Our website and Services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information directly from children in circumstances where prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take any steps required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.

When changes are made, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

Certainti.ai
Email: info@certainti.ai
Address: 251 Little Falls Drive, County of New Castle, Wilmington, Delaware 19808, USA